Technical leadership before the deal closes
Strategic Technical Project Manager and Customer Success leader with over a decade of experience across SaaS, cloud ecosystems, and enterprise transformation — currently leading Agentic AI-driven SDLC automation for global enterprises.
A short bio and what I bring to the table
Over a decade in SaaS and cloud ecosystems, I've moved from front-line customer success into technical product and program leadership — always at the point where engineering, product, and business stakeholders have to align. Today that means leading Agentic AI-driven SDLC automation, combining product management, change management, and AI adoption strategy to drive scalable engineering outcomes for global enterprises.
Along the way I've achieved 95% customer retention, lifted product adoption by 40%, and driven win rates up 30% — outcomes built on cross-functional leadership, solution architecture, and data-driven decision-making. Recent focus areas include agentic AI platforms (Crew AI), generative AI change management, and Salesforce's Agentforce.
Core skills
Tools
Domains
Where I've worked
Technical Project/Program Manager
Driving AI-led transformation for a Delta program, delivering Agentic AI solutions that automate the end-to-end SDLC. Defines change management strategy, governance frameworks, and KPIs, and is the primary point of contact for stakeholder communication and risk mitigation.
Customer Success Specialist → Manager
Grew from Customer Success Specialist into de-facto CSM and cross-functional owner of enterprise presales, discovery, and growth — coordinating solution design, onboarding, and value realization across 8+ cloud applications. Introduced KPI dashboards, sales playbooks, and RTM-aligned onboarding frameworks that lifted win rates 30%, held retention at 95%, cut ticket volumes 50%, and sped time-to-value by 30%, while mentoring specialists and standardizing escalation and adoption workflows across the team.
A few projects worth a closer look
Agentic AI-Driven SDLC Automation
Led product and change management for an enterprise Delta program, designing intelligent workflows that automate Jira operations and GitHub repository creation using Crew AI — orchestrating agentic systems across the end-to-end SDLC.
No-Code/Low-Code CS Ops App
Independently architected a custom Zoho Creator application consolidating real-time dashboards across 8 products, automated SLA/backlog alerts, and QA review modules — driving measurable productivity gains.
Revenue Enablement & KPI Dashboards
Built workflow frameworks, KPI dashboards, and sales/presales playbooks that aligned BDR, Presales, and Customer Success teams — lifting win rates by 30% and retention to 95%.
Enterprise Presales & Solutioning
Owned high-impact enterprise and mid-market engagements end to end — solution design, onboarding strategy, and value realization across 8+ cloud applications, aligned to deal objectives and revenue outcomes.
Where I write about the work
Cxentric Chronicles
A LinkedIn newsletter on AI transformation, customer success, and the messy realities of leading enterprise change — short, opinionated dispatches from the field.
READ ON LINKEDIN →The Cxentric Playbook
Long-form notes and frameworks on product, project management, and customer strategy — the playbook version of what shows up in the newsletter.
VISIT THE BLOG →Off the clock — Madarasi Rides
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OPEN @MADARASIRIDES →Let's talk
Always up for a conversation on AI transformation, product, or customer strategy — reach out directly below.
seenivenkat1410@gmail.com 7305500551 · Chennai, Tamil Nadu, India